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Faq

If the beneficiary buys medicine without a prescription from the doctor provided by the Emergency Management Center, would those costs apply for reimbursement?

No, they wouldn’t. Medicine will only be reimbursed as long as it has been prescribed by a medical professional, and if it’s not destined to treat preexistent conditions. Medicine which has no relation to the medical assistance provided, even if prescribed, will not be reimbursed either.

If the beneficiary communicates to report an accident and the voucher has expired, will they receive any type of assistance?

The Emergency Management Center will coordinate the service as requested by the beneficiary, however all costs must be covered by them.

What are the documents to be submitted by the beneficiary for lost luggage to return to their country of origin?

You must file Form PIR (Property Irregularity Report) and original copy of the receipt of compensation from the airline.

What is the period of time before the benefits can be obtained given in Plans of World Medica Assist?

The period of validity to the time period during which the benefits can be obtained in the voucher, which is the period from 00:00 hours of the departure outside the country of permanent residence, to 23 : 59 hours of the return date specified in the same voucher. A condition of validity as the voucher has been paid and confirmed at the beginning of term.

What are the valid reasons for cancellation of travel booked?

The death, accident or serious illness of the beneficiary, or first degree of consanguinity (spouse, siblings, children or parents) call as part of witness or juror of a court, fire damage or theft robbery or force of nature, medical quarantine following an inadvertent trip.

When applied spending delayed or canceled flight?

Applies if the beneficiary's flight be delayed for more than 6 consecutive hours originally scheduled for him and just as there is no alternative transportation will be refunded to the stop coverage only agreed on hotel costs, meals and communications.

What kind of legal assistance in case of traffic accident does the Emergency Management Center offers to the beneficiary?

The benefit covers the expenses related to civil or criminal defense of the beneficiary in order to impute or exonerate them for the responsibility in a traffic accident.

When does the sanitary repatriation/transportation is applicable?

Whenever the medical team from the Emergency Management Center deems it absolutely necessary, as long as the motive is a preexistent condition.

If the beneficiary wants to be repatriated but the Emergency Management Center has not authorized it, could the beneficiary proceed by reimbursement and submit documents once back in their country of origin?

No, all costs of repatriation must be authorized only by the Emergency Management Center according to the patient's medical condition.